In november 1978, mr. Chan tok joo, the present managing director founded express trading co. - a medium-sized company specializing in the duplication of recorded audio cassette tapes. From this modest beginning, the company achieved considerable growth and by the early eighties, had become a leading player in the cassette duplication industry.In 1984, the company continued its upstream expansion and invested in plastic injection moulding machinery to produce cassette parts and accessories like blank and c-zero cassettes, outer boxes, CD jewel boxes and racks.On the 15th of september 1989, express audio industry sdn. Bhd. (eai) was incorporated as a private limited company under the companies act 1965.In 1992, eai diversified into the manufacturing of upvc pipes and fittings under the exact brand name and set up a second plant in balakong, selangor. The three-storey,16,000 square feet building was completed in 1993 and commenced production in july the same year. In 1997, eai was awarded the prestigious sirim ( standard and industrial research institute of Malaysia ) certificate for achieving quality standards ms 1063:1986.Responding to the call of the malaysian government for greater multimedia technology, eai ventured into the CD replication industry in late 1996 by building a third plant in hulu langat, selangor. Today, the rm 10 million plant is equipped with state-of-the-art discs mastering, replication and printing facilities to produce high quality CD-ROM, cd-audio and video CD to meet the growing demand from local as well as international markets.Corporate objectiveYour satisfaction is our commitment - eai's quality policyIt is the objective of eai to:Understand the needs and requirements of its customersMaintain a high standard of quality for its products and servicesEnsure total customer satisfactionIn order to achieve these objectives, eai implemented tqm - total quality management system and attained ISO 9002 status in july,2000